The mobile apps were designed to provide the end user (an employee of the corporation using Bluebox) the ability to download, manage, and maintain secured versions of popular business apps, all distributed by the administrator of an Enterprise.
1User Insights
I met with 5 Enterprise end users and held in person interviews to observe the usage of their mobile devices in their personal environment. Key findings included, rarely downloading new personal apps during work hours. Updates were not always high on the priority list. Users interacted with notifications quickly, but if something did not appear relevant at the time or the user was busy they needed to have alternate way to finish a task. Status icons were visible and did not catch the user attention, but they knew they had to take an action to get rid of the icon. Iterated the importance of privacy and how the end user needed to ensure their privacy to feel safe.
2User Experience Strategy and Buy-In
After numerous whiteboard sessions and sketches. I designed detailed workflows, storyboard, and interactions in wireframes to illustrate how ‘use cases and scenarios’ would be met, and how the end user achieves his/her goals. I met often with stakeholder to ensure business goals were met while being apathetic to the end user.
3Cross-Platform Interactions and Team Coordination
Once main workflows were signed off, I worked with our Android and iOS leads to ensure each flow was custom-tailored to each platform’s distinct interaction (swipes, notifications, alerts, etc). I ensured the design was consistent with the design guidelines (Google’s Material Design and Apple iOS 8 Flat Design) for each platform.
4Designer and Developer Buy-In
I designed the app to keep within the Bluebox Style Guidelines. I was brand-conscious and kept in mind the flexibility of re-branding abilities requested by Enterprise customers. I worked closely with the developers, permitting us to discover each other's strengths and weaknesses and to push the design envelope together. This was key in ensuring buy-in from Engineering. For the apps, I coordinated a design decisions to pixel-sample the icon color of the app chosen and to apply the sampled color as the base color for the remainder of the screen. This gave a personalized aesthetic to each screen.
5Fit & Finish
Developers were provided mockups with redlines to ensure accuracy. However, compromises are often required when measurements do not work out as intended due to technical constraints, such as layouts for different screen sizes. I worked with the QA team and the developers to determine if the developed product met design specifications, made last minute tweaks, and ensured pixels are properly aligned and spaced. There are ALWAYS little details that can be improved.
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